John –
Thank you for the prompt attention that Forte Homes gave to the shower/tile issue that we had in our Forte-built home. I admire and respect how your company and contractors stood behind their work on a home built 7 years ago.
This issue was handled 110% to our satisfaction by Forte and Bob Hicks, who I believe is your tile sub-contractor. Bob did an outstanding job of getting the shower repaired to our satisfaction, and got the job done quickly, which was big help given our Thanksgiving Holiday plans.
My wife and I are the second owners of this custom home (was not built for us), and the manner in which you stand by your work and product is absolutely second to none. I have been involved in real estate and construction lending for over 15 years, and have worked with several home builders and custom home builders. In my years of dealing with home builders, the experience with Forte Homes and Bob Hicks was far and away the single-most impressive handling of a construction related issue that I have ever seen. You stood behind your work, fixed the problem, and did so very quickly without any hesitation.
If we ever decide to build a new home again – you will be the builder that we choose. Should we ever decide to move out of our existing home, I would go out of my way to move into another Forte Home because I now know the work and craftsmanship that it was built with, and if anyone asks for the name of a custom home builder that I trust – your name will be at the top of the list.
Please do not hesitate to have any of your customers/potential customers contact me if they would like a reference about your work, or the work of Mr. Hicks.
Thank you,
Joel Johnson
